FAQ

Are your Cuban cigars authentic?

Yes. Our Cuban cigars are sourced from Havana House, a trusted wholesaler, and stored at optimal 65% humidity for freshness.

Do you offer same-day delivery?

Yes. We offer free same-day hand-delivery in Durham Region & Scarborough — delivery runs from 9am, order by 10pm for same-day delivery. Orders placed after 10pm are delivered the next day.

What about shipping outside Durham Region?

We offer free shipping on orders $99 and over across Ontario, shipped via UPS, Canada Post or Purolator. Express delivery takes 1–2 business days; standard delivery takes 3–9 business days.

Is there an age restriction?

Yes. CigarHaus sells tobacco products only to adults 19 and over.

How can I contact CigarHaus?

Email us at contact@cigarhaus.ca, call (905) 626-4324, or visit us at 19 Greenlands Ct, Whitby, Ontario.